Bonterra Park is forced to temporarily close its doors

20

March

We regret to report that the Bonterra Park campsite has been forced to close its doors since Saturday, March 21. The publication of Order SND / 257/2020 of the Ministry of Health this Thursday, March 19, has declared “the suspension of opening of tourist accommodation establishments to the public” nationwide for a period of one week.

Cancellations of reservations and contact routes

From Bonterra Park we are handling all cancellations as quickly as possible but we ask for understanding and patience to all those clients with reservations scheduled for the coming weeks. We will get in touch with everyone in the next few days.

Despite keeping our facilities closed, part of our staff will continue to be active and responding, as far as possible, to all the doubts and claims that may come through our different channels.

The customer service hours will be from Monday to Saturday from 10:00 a.m. to 6:00 p.m.

You can contact us via telephone by calling +34 964 300 007, by email writing to info@bonterrapark.com or through our social networks.

We deeply regret this national health emergency and the situation we are all experiencing. We wish very soon to reopen our doors and our arms to welcome you all.

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Bookings

Condiciones de reserva

Estancias mínimas

Consultar estancias mínimas de reserva según temporada.

Reservas

Las condiciones de reserva son las siguientes:

  • Alojamientos: 50% del importe total de la estancia al formalizar la reserva.
  • Parcelas: 25% del importe total de la estancia al formalizar la reserva.

El resto será abonado a la llegada. Las reservas se confirmarán cuando se reciba el depósito anteriormente mencionado.

Bonterra Park se compromete a reservar un tipo de parcela o alojamiento, pero nunca uno en concreto.

Las reservas de parcelas se realizarán para un mínimo de dos personas.

Anulaciones

La devolución del depósito de la reserva se realizará como se detalla a continuación: con más de un mes antelación: 90% del depósito; entre 7 y 30 días de antelación: 50% del depósito; menos de 7 días de antelación: 0% del depósito.

Presentación

La reserva que no llegue el día previsto, se mantendrá durante 24 horas. A partir de este momento, la reserva se considerará nula, excepto previo aviso por escrito.

Booking conditions

Minimum stay
Please check minimum stay requirements depending on the season.

Bookings
Booking conditions are as follows:
Lodging: 25 % of total price on formalizing the booking. Pitches: 25% of total price on formalizing the booking. The rest is to be paid on arrival.

Bookings will be confirmed on receipt of the above-mentioned deposit. 
Bonterra Park guarantees the booking of a pitch or accommodation, but not the exact one.
Pitch bookings are for a minimum of 2 people.

Cancellations
The booking deposit will be refunded as follows: more than one month’s notice: 90 % of deposit; between 7 and 30 days: 50 % of deposit; less than 7 days: 0% of deposit.

Arrival
The booking of a guest that does not arrive on the scheduled day will be maintained for 24 hours. After this time, it will be considered void, except in case of previous written notice.

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